FAQs
- What is your return policy?
Our return policy allows you to return any unworn and undamaged items within 30 days of purchase for a full refund. We do not accept returns on final sale items or products that have been altered or customized.
- How do I exchange an item?
To exchange an item, please contact our customer service team at info@syosisny.com within 15 days of purchase. We will provide you with instructions on how to return the item and process the exchange.
- What payment methods do you accept?
We accept Paypal and all major credt cards.
- How long will it take for my order to be delivered?
Orders are typically processed within 1-3 business days, and delivery times vary depending on your location and shipping method selected at checkout. Standard shipping usually takes 5-15 business days, while expedited shipping can take 5-7 business days.
- Do you offer international shipping?
Yes, we offer international shipping to select countries. Please see our shipping policy for more information.
- What is the shipping cost for my order?
- How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
- Can I cancel my order?
- How do I know what size to order?
Please refer to our size chart for measurements and sizing information. If you have any questions or concerns, please contact our customer service team for assistance.
- What materials are the products made of?
